Customer Portal
The customer portal offers a cost-effective means of communication with your customers. They can log their own jobs and check statuses or history without needing to interact physically with other staff members.
This reduces the workload on the administration team, as they no longer have to handle these communications. Simultaneously, customers gain confidence knowing that their job has been logged to their satisfaction.
Company Data
Tech-savvy customers can access their data or communicate with the company at their leisure. Additionally, the customer portal is accessible to multiple customers simultaneously as long as they have an internet connection.
This can dramatically boost your productivity, as your administration team only needs to manage one customer at a time.
Service Levels
With the dedicated customer portal at your client’s disposal, they can monitor job statuses. Ensuring that service levels are being achieved to their satisfaction.
The customer portal can also provide customers access to multiple resources at their fingertips. They can gain detailed knowledge of jobs being processed, navigate through frequently asked questions, and interact with the assigned engineers.
Features
- Website Login - Should you choose to implement the customer portal. Our team will seamlessly integrate a secure customer login feature into your existing website. This login functionality empowers your customers with convenient access to the portal, allowing them to effortlessly engage with you. They can track job statuses, and access valuable resources at their convenience. By incorporating this user-friendly feature, we aim to enhance the overall user experience and strengthen the relationship with your customers.
- Available 24/7 - Customers have access to the customer portal at any time, enabling your business to remain open outside of regular office hours.
- Job Management - Customers can log in to create or edit their own jobs, monitor job statuses, and access any information you provide for their perusal. This streamlined process enhances customer autonomy and fosters greater transparency in job management.
- Accounts Integration - Seamlessly integrates with Sage 50 Accounts for streamlined financial management.
Benefits
- Save Time - The customer portal can significantly reduce the workload of your administration team by minimizing unnecessary calls. Resources within the portal can assist customers with simple or repetitive issues. Which will allow your administration team to focus on addressing more complex queries and providing personalized support.
- Real-time Job Information. Providing access to real-time information addresses your customers' concerns effectively, as they can access this information whenever needed
- Maintain Brand Identity. We offer customized customer portal solutions that uphold your brand identity. Therefore instilling confidence in your customers and reaffirming their trust in your business. With tailored branding elements such as logos and visuals consistent with your company image and values. You can ensure a cohesive and professional online presence.
- Accurate Information - Allowing customers to log their own jobs ensures a precise understanding of the issue from their perspective. By requiring them to enter their job number and describe the issue in detail. This will ensure that miscommunication is minimized, leading to more accurate job descriptions and smoother resolution processes.
Customer Portal
The SAM’s customer portal offers a comprehensive view of all your customer’s activity, allowing for seamless tracking of key metrics, support enquiries, reference documents, and other critical information.
This results in strengthened customer relationships and a transparent, secure, and collaborative environment for both parties, ultimately leading to improved business outcomes and increased customer satisfaction.
Email your Enquiry: info@samsoftware.com or use our Contact Form.
